Thursday, 9 April 2026
Galeria Katowicka is continuing to expand its accessibility initiatives, focusing on improving conditions for visitors with different needs in a high-traffic retail environment. Located at a major transport hub, the centre experiences high levels of noise and activity, which has influenced the development of measures aimed at reducing sensory overload and improving comfort.
The centre is building on its existing “Katowicka for Autism” initiative, one of the earlier programmes of this type in Poland’s retail sector. The project has been extended into a broader framework known as “Spectrum of Understanding”, introduced by APSYS across its managed properties. The programme is designed to support a wide range of users, including neurodivergent individuals, people with disabilities, older visitors and caregivers.
One of the key elements is a designated quiet room, intended to provide a space where visitors can reduce exposure to noise and other stimuli. The room is scheduled for further upgrades, supported by specialists in neurodiversity.
“Noise, light, announcements and heavy footfall can lead to sensory overload and reduce the comfort of using the retail space. The quiet room is a response to these challenges,” says Dorota Bartosiak.
“Public spaces still lack places conducive to quiet and regeneration, yet these have a significant impact on well-being,” adds Joanna Bylinka.
Additional measures include adjustments in selected retail units, where lighting and sound levels can be modified. The centre also provides a sensory guide and access to noise-cancelling headphones at the information desk.
Quiet hours have been introduced on a regular basis. During these periods, background music is turned off across the centre to create a more suitable environment for visitors sensitive to stimuli.
Staff training is also part of the programme, with sessions aimed at improving awareness of neurodiversity and supporting more effective communication with customers.
“April is Autism Awareness Month and a good opportunity to remind ourselves that inclusivity is now an integral part of responsible retail centre management,” says Anna Szczerkowska.
The initiatives are intended to improve the overall visitor experience and may serve as a reference for similar solutions in other retail locations.
